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• INFORMATION AND SERVICES
Before setting off
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BOOKING AND MANDATORY INFORMATION
The payment of the following amounts may also be
required: (i) € 50 in the case of requests for replacements
as foreseen under article 7 of the Holiday package general contractual
conditions; (ii) € 40/50 in the case of withdrawal at least 45/60 days prior
to departure, as foreseen under article 6 of the Holiday package general
contractual conditions; (iii) € 50 in the case of booking modifications
requested at least 60 days prior to departure concerning the departure
date and itinerary.
As required by international law and in order to make sure your cruise
goes smoothly, you must always provide your travel agent with all the
following information, both for yourself and for those travelling with
you, which will allow Costa to confirm your booking and offer additional
services to complete your holiday:
• First name and surname
• Place and date of birth, nationality, and gender (M/F)
• Residence (address, postal code, city, state/province, nation)
• Email address
• Details of the identity document required by the itinerary (number, date
and place of issue, expiry date)
• First name, surname and telephone number of a family member or
friend who can be contacted by Costa if necessary during the cruise
• CostaClub membership number in order to take advantage of the
discounts you are entitled to.
Information on the flights, transports and airlines that collaborate
with Costa
The name of the transport company, the number of the flight/train, the
departure times, and the locations will all be communicated at most 3
months prior to departure. If the booking is made less than 3 months
prior to departure, this information will be communicated within 3
business days of the date upon which the booking was made. The airlines
and railway operators who collaborate with Costa Crociere are listed
below:
• Mediterranean: Turkish Airlines, Alitalia, Neos and Trenitalia
• Northern Europe: Alitalia, Neos, Sas, KLM, Lufthansa, Swiss, and
Children and Infants Policy
Children under the age of 18 must be accompanied by an adult on-board
our ships. Infants will not be permitted on-board if they are less than 6
months old at the time of boarding. This minimum age limit increases
to 12 months for Transatlantic cruises, Around the World cruises,
cruises with a duration equal to or greater than 15 nights, and any other
itineraries whose characteristics do not allow for the complete health
protection and safety of our young Guests to be fully guaranteed.
Children under 3 years of age will not be charged excursion fees if they
travel in the arms of an accompanying adult while on-board the means
of transport.
Dolce attesa
As the ships are not equipped to offer assistance for pregnancy and
childbirth, bookings cannot be accepted from passengers who are
expected to enter their 24th week of pregnancy at any time during the
cruise (see art. 2.8 of the “General conditions”).
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DOCUMENTS
Travel documents
You will be provided with the following electronic travel
documents either directly by your Travel Agency or via your email
address (if provided at the time of purchase):
• Cruise ticket
• Boarding form
• Baggage labels
• Airline and/or train tickets (if applicable)
• A summary of the services purchased
These travel documents will also contain information regarding
documents and visas, embarkation and disembarkation, and emergency
telephone numbers. You will be sent your travel documents approximately
three weeks prior to departure, once your payment to Costa Crociere has
been confirmed and once all the mandatory personal details have been
added to your reservation via the Web Check-in portal or with your Travel
Agent’s assistance. For additional information regarding the procedures
and time frames for receiving your travel documents, please contact your
Travel Agent.
By entering your first name, surname and booking reference number,
you can also access the personalised section of our website at www.
costacrociere.it/giaprenotato, where you will find the following
information:
• Booking memo
• Electronic cruise ticket (if the cruise has been paid in full)
• Services booked or purchased, and much more information.
Passports and visas
Please check that you have the identity document required for the cruise
and verify its expiry date prior to departure. If any Guest does not have the
necessary documentation, they will not be permitted to board and will not
be entitled to a refund of the cruise ticket price.
German Wings
• Far East: Lufthansa, Air France, Singapore Airlines, and Cathay Pacific
• Caribbean: Alitalia, Neos, American Airlines, Iberia, and British Airways
• Dubai and United Arab Emirates: Alitalia, Neos, Emirates, Turkish
Airlines, and Qatar Airways
• South America: Alitalia, TAM, Iberia, Air Europa, and British Airways
• Around the world: Iberia, Cathay Pacific, Air France, Lufthansa, and
Singapore Airlines.
Guests with special needs
Costa Crociere wishes to satisfy the needs of all those who want to
experience a cruise but have special needs, mobility problems, visual
impairments or other disabilities. The international regulations require
the Company to be aware of any “needs for personal assistance in
the case of emergency” that its Guests may have (wheelchairs, etc.) in
order to make the necessary arrangements. This information must be
communicated to the Travel Agency or directly to Costa Crociere at
the time of booking, and again after boarding. We recommend that
Guests with special needs who require special medical assistance and/or
equipment travel with a companion and inform the Travel Agent or Costa
Crociere directly of the characteristics of the any equipment necessary
(e.g. a wheelchair) at the time of booking. We will be happy to host the
guest’s companion free of charge for the amount pertaining to the “cruise
only” cost; the companion will be required to travel in the same cabin as
the Guest with special needs. In order for this charge to be waived, Costa
Crociere must be advised of the Guest’s special needs upon receiving the
booking confirmation.
Costa Crociere must receive the necessary documentation within 3
business days of the booking confirmation. Guests with special-needs
travelling with companions will be assigned cabins that have been
specifically equipped for the disabled. The waiver of the companion’s
travel costs will be applied as long as cabins for the disabled are available,
and may not be combined with the Family Special promotion.
For bookings consisting of three or four adult Guests, the companion’s
waiver will be applied to the 3rd or 4th bed, while in the case of the
Families Special promotion a surcharge equal to 50% of the adult rate
will be applied to the 3rd or 4th bed.
In the case of double cabins occupied by one adult and one minor child
paying 50% of the adult fare (the One&Half rate), the waiver will be
applied to the child’s portion.
We would also like to remind you that disembarking may be problematic
in some ports for Guests with motor problems, especially offshore.
Our ships have several cabins equipped for disabled guests, which are
marked with a letter H on the ship floor plans. For further information
please visit
Special airline seating requests
Any special requests concerning airline seating must be made at the time
of booking.
Costa Crociere does not guarantee that these requests will able to be
satisfied. For more information, please visit our website.
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