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• INFORMATION AND SERVICES
for the Guests’ failure to comply with the requirements listed above, or
for any consequent objections raised by the Guests themselves. More
information about the TSA Secure Flight Program can be found at the
website
.
On the cruise
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SECURITY CHECKS
For the security of all Guests, the on-board Security staff
will check all people and baggage during the embarkation
and disembarkation procedures at all ports of call. These checks are
carried out using X-ray machines and metal detectors. Please cooperate
with our personnel in order to render this procedure as smooth and
efficient as possible. The baggage to be delivered to the cabins is checked
upon embarkation. It should be noted that it is prohibited to bring the
items listed in the “Baggage” section on-board the ship. Guests should
therefore avoid purchasing antique weapons, knives, daggers, swords or
similar objects during onshore excursions. If any of these items are found
in your possession, you will be asked to leave them behind onshore by
the ship’s Security staff. It should also be noted that, in keeping with the
health and safety standards adopted by Costa Crociere for its Guests, it is
forbidden to bring any type of food or liquid on-board, whether contained
in your hand baggage or cabin baggage. The only exceptions include
toiletries (e.g. shampoo, bath foam, creams, etc.), medicines, products or
food items made specifically for babies, and products or food items for
certified special diets. This ban also includes any food or drinks purchased
during stopovers at ports of call. Any typical local products purchased
on stopovers will be held in store on-board the ship and returned to the
Guests at the end of the cruise.
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ON-BOARD SAFETY
Once you have boarded the ship, we kindly ask that you
familiarise yourself with the ship’s safety procedures
by reading the information on the back of your cabin door. We also
recommend that you take a few minutes to watch the safety video that
will be on the screen when you first enter your cabin, and that you take a
look at the on-board daily programme, titled “programma del giorno”, to
find out when the emergency drill will be held.
Prior to departure, you will be required to take part in a training session,
which primarily serves to familiarise you with the route to be followed in
order to reach your muster station.
This procedure is quite simple, as our staff will be positioned in the
corridors to help you find it, and the exact route is indicated on a sign
on the back of your cabin door. You should wear suitable clothes for the
drill (bearing in mind that it finishes outdoors), and remember that you
should wear your life jacket when taking part. Once you reach your muster
registered their credit card or paid the deposit in cash. The card will also
be temporarily suspended during the cruise whenever the deposits already
paid no longer cover the total amount of the charges incurred.
Credit card payments
RThe fastest, easiest and most convenient way to make the most of your
holiday is to register your credit card on-board. This can be done within
48 hours of embarkation using the automatic devices on-board the ship
or at the Customer Service Office. Your credit card’s availability will be
verified every day by requesting authorisation via the credit card circuits.
Your final bill will be delivered to your cabin at the end of the cruise
and, unless otherwise agreed, the charges will be automatically debited
from your credit card. The following credit cards are accepted on-board:
American Express, VISA and MasterCard. Debit cards, prepaid cards, and
rechargeable cards, including VISA Electron, Postpay, Bancomat, Postamat,
and Cirrus Maestro cards, will not be accepted. It is recommended to
contact your bank and verify your card’s type and usage methods prior
to departure.
Cash payment
Your final bill will be delivered to your cabin at the end of the cruise: in
the case of cash payments, the bill can be paid directly, or else a cash
reimbursement can be obtained (if there is residual credit) from the
dedicated office indicated in the “programma del giorno” programme.
Reimbursements will be processed in cash up to the amounts permitted
by the current Italian regulations, or else via wire transfer for amounts
exceeding these limits.
Foreign currencies
Its should be noted that the Euro is the legal currency aboard our ships,
with the exception of Caribbean cruises departing from ports in the United
States, South American cruises, spring transatlantic cruises departing
from South America, and cruises departing from ports in Asia and the Far
East, in which case the U.S. Dollar is the legal currency aboard. Cash can
be exchanged on-board the ship at the Currency Exchange Desk, at the
Customer Service Office. This desk is open at the times indicated in the
“programma del giorno” programme. Since the Currency Exchange desk
does not provide cash advances via credit card, it is recommended to bring
sufficient local currency for the stops at the ports of call.
Service charges
A daily service charge will be applied to the guest’s account for all the
hotel services provided on-board. Payment will be requested at the end of
the cruise. The predetermined daily amount depends on the date and the
destination of the cruise, as follows:
station, you will be shown the procedures to be followed in the event of
an emergency, in order to familiarise yourself with them. Costa Crociere’s
greatest priority has always been the safety of its Guests and crew.
All crew members have a BST (Basic Safety Training) certificate issued by
a recognised international training centre, and are also required to take
part in an intense training programme in order to familiarise themselves
with the ship, with further training also being provided for the entire
duration of their time on-board. Depending on their various roles, the staff
also receive other types of special training.
For example, the fire fighting team is regularly sent to onshore training
centres in order to take part in exercises involving simulated fires, which
they have to handle using the techniques and methods they have been
taught by qualified instructors belonging to professional Italian and
foreign fire fighting teams, who regularly assist us with these types of
training activities
.
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SPECIAL DIETARY REQUIREMENTS
Such requirements can be accommodated if requested
and arranged at the time of booking. Guests can freely
indicate their special dietary needs, including hypoglycemic diets
for diabetics, gluten-free diets, or diets for other types of allergies/
intolerances. Special dietary needs can only be safely managed at the
Main Restaurant. In order to ensure that the service operates efficiently,
Guests are kindly asked to reconfirm their requirements with the
Customer Service Office upon boarding. If the Guests are bringing their
required dietary items with them from home, the on-board Maître D’
must be immediately notified upon boarding, so that the necessary meal
preparation arrangements can be made. At bars and cafés a 15% service
charge will be added to each bill.
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ON-BOARD PAYMENTS
The Costa Card
Your personal Costa Card will be provided directly in your
cabin, and can be used to make purchases at the on-board shops, as well
as to pay for any extra services requested on-board. Each purchase will be
automatically added to your cabin account, thus eliminating the need to
carry cash with you for your daily purchases.
Guests who do not register their credit cards to cover their Costa Card
expenses within 48 hours of embarkation will be asked to provide a
deposit. The initial minimum deposit will be 150 EUR or USD per person
(depending on the currency used on-board), to be paid in cash. The initial
amount will have to be supplemented with additional payments during
the cruise whenever the extra charges incurred on-board have exceeded
the advance payments made up until that point. The Costa Card will be
temporarily suspended within the first 48 hours following embarkation
if the Guest should fail to register their credit card (or pay the deposit), of
if they have made purchases in excess of 200 EUR/USD without having
