INFORMATION AND SERVICES •
153
NOTE
The rates shown in the price charts contained in this catalogue have been prepared
according to the following parameters:
- fuel cost for the ship’s propulsion: EUR 358.7 (metric tonne Platts IFO 380 Genoa
average as of November 2014)
- charter flight fuel cost: USD 750 per metric tonne
- scheduled flight fuel cost: the “YQ” tax or “YR” tax items from the GDS as of
30/11/2014 have been utilised
For all the services, the exchange rate utilised is the following:
1 USD = EUR 0.80 1 EUR = USD 1.25
It should therefore be noted that the rates shown in the price charts may not
necessarily be valid at the time in which this publication is consulted.
Please check the best available price with your Travel Agent, or by visiting the
website
19. OBLIGATION TO PROVIDE ASSISTANCE
The Organiser’s obligation to provide assistance to the Passengers is limited
to the diligent provision of the services as specified in the contract and the
obligations imposed upon it by the current legislation.
20. CLAIMS AND REPORTS
Upon penalty of forfeiture, any complaints concerning the organisation or
running of the cruise must be reported by the Passenger in the form of a written
claim at the time of the event’s occurrence, or, if this is not possible for any
reason, within 10 days of the scheduled date of return to the place of departure.
The Organiser shall examine all the claims presented promptly and in good faith,
and will do everything possible to bring about a swift, fair, amicable settlement.
21. INSURANCE COVER FOR CANCELLATION COSTS/ASSISTANCE,
MEDICAL COSTS AND BAGGAGE COSTS
21.1 Upon signing the booking agreement, the Passenger may opt to take
advantage of the insurance policy presented along with the application by paying
the cost of the premium.
21.2 The insurance relationship is established directly between the Passenger
and the insurance company, and the Passenger is therefore exclusive responsible
for all the obligations and duties relating to the insurance policy itself.
22. GUARANTEE FUND
A National Guarantee Fund has been set up with the Presidency of the Italian
Council of Ministers, which Passengers may access, pursuant to article 51 of
the Tourism Code, in order to cover the following requirements in the event of
insolvency or bankruptcy on the part of the Organiser: a) refund of the price paid;
b) repatriation in case of travel abroad. The fund must also provide immediate
liquidity in the event of a forced repatriation of tourists from non-EU countries
due to emergencies, whether or not these are attributable to the Organiser’s
conduct. The procedures by which the Fund operates are established by a Prime
Ministerial decree pursuant to article 51 no. 6 of the Tourism Code.
Mandatory notification pursuant to article 17 of Italian law 38/2006: “The
law punishes offences related to child prostitution and pornography with
imprisonment, even if committed abroad”.
Privacy Policy
Pursuant to Article 13 of Italian Legislative Decree no. 196 of 30 June 2003 - the
Personal Data Protection Code (hereinafter, the “Code”), Costa Crociere S.p.A.
hereby informs you that the personal data (hereinafter the “Data”) you provided
when purchasing the tourist package or otherwise acquired as a result or during
your cruise shall be subject to processing in compliance with the aforementioned
Code.
Purposes of processing.
Your data shall be processed both in print form and electronically, in such a way
so as to guarantee its integrity and confidentiality by adopting the most advanced
security tools, for the following purposes:
a) entering, managing and executing the contractual relationships between you
and Costa Crociere;
b) any purposes in connection with the performance of statutory obligations,
rules, national and EU regulations, as well as deriving from provisions
prescribed by the competent authorities.
c) processing statistics and market research in an anonymous manner;
d) implementing any such activities as may be functional to make the trip more
comfortable and guarantee high entertainment standards aboard the ships
(e.g. parties, photo and video shoots, games, etc.). Furthermore, with regard
to the photos and videos taken by the photographers aboard our ships who
contribute to providing you with an unforgettable travel experience, it should
be noted that if you do not wish to be involved in the photo/video shoots or
if you do not want your photos to be displayed on the Photoshop notice
boards,suchrequestscanbemadedirectlyatthePhotoshop,whichwilltakenote
of your preferences on a case to case basis. The photo depicting you will only be
able to be removed after such a request has been received.
e) promotional activities conducted by Costa Crociere, group companies,
including abroad, and/or commercial partners, even performed by automated
means (email, text messages, etc.), for which you shall be asked to provide your
express consent, where required by law. In particular, Costa Crocieremay use the
e-mail address that you provided when purchasing the holiday package to send
you information and promotional material regarding other similar services and
productsofferedbyCostaCrociere,evenwithoutyourconsent,unlessyouobject
to such use. Costa hereby informs you that you may opt-out of these types of
communications at any time by clicking the “unsubscribe” link at the bottom of
the e-mail received, or else by sending the appropriate request to the addresses
highlighted below.
f) upon obtaining specific consent, electronic profiling activities aimed at
analysing purchase choices and consumption habits, and market research
activitiesaimedatimprovingtheservicesofferedandthecommercialinformation
provided by Costa Crociere, thus rendering themmore in-linewith your interests.
Such processing shall be performed in compliance with the guarantees and the
measures prescribed by the Personal Data Protection Authority (“Authority”), as
more extensively described in the relevant section below.
Profiling activity.
As pointed out, the personal data provided when purchasing the holiday package
(e.g. personal details) or those acquired by Costa Crociere during the cruise (e.g.
purchases made) may be used, with the guest’s express consent, for profiling
activities, which can help improve the available services and the commercial
information provided by Costa Crociere, thus rendering them more in-line with
your interests. The data’s entry into the database for these profiling activities is
optional, and shall only be performed with your express consent. It should be
noted that certain pieces of information that are also useful for profiling purposes
shall nevertheless be recorded by Costa Crociere in a different database if they
are required to perform the requested service.
If you agree to the processing of your data for profiling purposes, the data
collected in this regard shall be managed by Costa personnel who are specifically
appointed as data processing personnel, as required by the Personal Data
Protection Code. In compliance with the guarantees and the measures prescribed
by the Data Protection Authority, the data collected and processed for profiling
purposes shall be retained for a period of no more than ten (10) years, after
which the data shall be deleted or rendered permanently anonymous:
Please be advised that you are also entitled to exercise your rights pursuant to
art. 7 of the Personal Data Protection Code in relation to the profiling activities,
as illustrated in greater detail below.
Scope of data transmission
The Data shall be disclosed, exclusively for the aforementioned purposes, to the
following categories of subjects:
- companies belonging to the same Group as Costa Crociere;
- persons, companies, associations or firms that provide support and consulting
services or activities to Costa Crociere;
- subjects whose right to access the data is recognised by statutory provisions
or secondary legislation, or by provisions prescribed by authorities who are
entitled to this purpose by law, including the authorities at the ports of call.
Furthermore, in so much as they have been appointed by Costa Crociere to
perform specific data processing operations, your data may come to be known
by internal personnel, in their capacities as data processing personnel and/or
data controllers in charge of managing our contractual relationship, as well as
by external subjects acting as data controllers or data processing managers. For
the same purposes stated above, your data may be transferred abroad to EU and
non-EU third-party companies. Your data must be supplied in order to execute
the contract.
Sensitive data
Some of the data you provide may also be defined by the Code as “sensitive”.
This data may be only by processed with your written consent; in the absence of
such consent, Costa Crociere may not be able to perform some of its contractual
obligations. In particular, with your written consent, data that may reveal your
health conditions shall be processed both for security and health reasons (in
order to guarantee that you will receive the necessary medical assistance), as
well as for the execution of any obligations pursuant to the current national
and EU laws, statutes, and regulations, or deriving from provisions imposed by
authorities who are entitled to this purpose by law.
Failure to supply your data and consent.
While the conferment of your personal data is optional, in the absence of the
data marked as “mandatory” the requested service or part thereof may not be
furnished, and you may not be able to take advantage of the aforementioned
opportunities. With your express consent, the conferment of any data that is not
marked as “mandatory”, but is nevertheless voluntarily supplied, will allow Costa
Crociere to improve its available services, in order render them increasingly in-
line with the personal interests of its passengers. While your refusal to consent
to the marketing and profiling activities, purchasing choice analyses, and market
research will not compromise the execution of the requested service, it will
nevertheless prevent Costa Crociere, as well as the group’s other companies and
commercial partners, from offering you the services and commercial information
that are most in-line with your interests.
Data controller and Data processors.
The Data Controller is Costa Crociere S.p.A., with registered offices at no. 48
Piazza Piccapietra, Genoa, Italy.
The correct execution of the requested service may require your personal
data to be accessed by Costa Crociere’s internal personnel, in their capacities
as data processors and/or data controllers, as well as by third-party companies
or companies belonging to Costa group, including subsidiary service providers
(even based abroad), who, in their capacities as independent data processors and/
or data controllers, carry out activities that are strictly related to and instrumental
for the provision of these services.
The list of the subjects to whom the data is disclosed can be requested by writing
to the company at the following addresses:
or Costa Crociere
S.p.A., no. 48 Piazza Piccapietra, 16121 Genoa, Italy, to the attention of the Sales
& Marketing Privacy Manager Rights of the data subject. You are entitled to
exercise your rights pursuant to Article 7 of the Code at any time, even in relation
to the profiling activities,
including the right to receive confirmation of your personal data’s existence, to
be made aware of its content and origins, to verify its accuracy and request any
additions, updates, or corrections thereof, the right to request its deletion, its
transformation into anonymous form, or the blocking of any data processed in
breach of the Personal Data Protection Code, as well as the right to oppose their
processing for legitimate reasons, and to oppose, even in part (including with
regard to the transmission methods), any marketing and profiling activities, by
writing to
or Costa Crociere S.p.A., Piazza Piccapietra 48, 16121
Genoa, Italy, to the attention of the Sales & Marketing Privacy Manager.
Costa Crociere S.p.A., no. 48 Piccapietra - 16121 Genoa (GE) Italy - tel. +39 010
4206099
- Auth. No. 1085/3272 of 30/03/1988
Policy no. 310044827 stipulated with GENERALI S.p.A.
