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What if I feel seasick?
Don’t worry - your ship’s doctor is always on
hand with a remedy. Seasickness is best
countered with an injection or tablets, which
should soon have you feeling shipshape
again and settle you for the duration of
your stay on board.
Is there enough to do during
days at sea?
Yes, plenty! You’ll be amazed by just how
much there is to do. From deck sports,
friendly quizzes and dance classes to
fascinating talks and movies, there’s
so much to choose from. Your ship’s Daily
Programme (delivered to your stateroom
each evening) has full details of all the
activities, events and entertainment
happening each day. For more details see:
Queen Elizabeth pages 8-9, 20-27
Queen Victoria pages 10-11, 20-27
Queen Mary 2
pages 12-13, 20-27
What about beauty treatments
and hairdressing?
Our ships offer superb spa facilities, including
an on board beauty salon, a wide range of spa
services, beauty treatments and well-being
classes available throughout your cruise.
For details of the spa services available on
board each ship please visit the ‘Our Ships’
section of cunard.co.uk.
To reserve treatments on board
Queen Victoria or Queen Elizabeth please
email
or call
44 (0)800 369 9977 during office hours. U.S.
passengers may call toll free on
1-877-561-6064.
For treatments on board Queen Mary 2
passengers may book up to 21 days prior
to sailing. U.S. passengers may call
866-860-4662 toll free. All other
nationalities can call collect/reverse
charges by calling +1-702-414-3600.
Alternatively, you can send an email to
.
Can I travel when pregnant?
Passengers who will have entered their
24th week of pregnancy or beyond at any
point in their holiday unfortunately will not
be permitted to travel with us in line with
our pregnancy policy. If you require
further information then please call us
on 0843 374 0000.
Can disabled passengers travel?
This section relates to all matters involving
mobility disabilities, wheelchair and mobility
scooter use; sensory and auditory disabilities
including blind and/or deaf persons; as well
as any other disability which may affect your
enjoyment of your time on board.
Before making a booking, please familiarise
yourself with clauses 18-24 of the Booking
Conditions in this brochure (see pages
188-191. All passengers requiring specific
assistance, facilities or equipment on board
or wishing to bring such equipment on board,
must advise Cunard at the time of booking
and are required to complete a questionnaire
after booking to ensure we have all the
information we need to cater adequately for
your requirements.
All of our ships cater for passengers bringing
wheelchairs or mobility scooters. With lifts
and wheelchair accessible routes to all
public rooms and the vast majority of deck
areas, as well as a number of staterooms
adapted for wheelchair users, we aim to
make your stay as relaxing and comfortable
as possible. Please note that our wheelchair
accessible staterooms are strictly reserved
for use by passengers who are bringing
wheelchairs, mobility scooters, or who have a
requirement for the adapted facilities offered
by these staterooms. Cunard reserves the
right to require passengers who have booked
this accommodation without due reason
to move, at their own expense if necessary,
to make room for another passenger who
requires this facility.
Our wheelchair accessible staterooms are
built to ADA (Americans with Disabilities
Act) standards and it is not possible to
make any temporary additions or make
structural changes to these staterooms for
specific passengers.
If you are planning to bring a wheelchair,
mobility scooter or any other specialist
equipment on board with you, it is essential
that you let us know at the time of booking
or as soon as the need is known so we
can advise you appropriately. Mobility
scooters will only be permitted on board if
passengers have booked into a wheelchair
accessible stateroom, or suite, as these are
the only types of accommodation where
mobility scooters can safely be stored.
Part-time wheelchair users travelling in non
wheelchair accessible staterooms must
bring a collapsible wheelchair, to ensure
the wheelchair can safely fit through their
stateroom door and be accommodated in
their stateroom.
Please note that for the safety of the ship
and everyone on board, all wheelchairs,
mobility scooters and other aids to mobility
must be stored inside your stateroomwhen
you are not using them. Failure to comply
with this important safety rule may mean you
are disembarked and refused future travel.
A ship is not always the easiest environment
for using a wheelchair or mobility scooter.
Although our crew are always very helpful,
they are only able to provide limited assistance
to assist you inmoving around the ship. For this
reason, and in order to ensure the safety of the
passenger, the ship and all others on board, we
recommend passengers with disabilities who
require personal assistance in the activities of
daily living, including pushing a wheelchair, or
communication support, to be accompanied by
a personal assistant/travelling companion to
provide these services. Blind/Visually Impaired
passengers are recommended to travel with a
companionwho can help you get your bearings
and assist you both on board and ashore.
Our crew can provide limited arm assistance
and information or directions, but we cannot
provide sustained or long term assistance.
If you travel alone but it becomes clear that
you are unable to cope on board, you may
be required to discuss the situation with
a member of the ship’s company and in
extreme circumstances, you may be asked
to disembark the ship at your own expense.
Mobility Ashore.
When choosing your cruise please bear
in mind that it may not be possible for
wheelchair users to get ashore at ports of
call. At the majority of ports visited by our
ships, we deploy a short ramped low-level
gangway, commonly referred to as the ship’s
brow. This is normally due to ports with a
large tidal range, where a relatively shallow
ramp may unavoidably become too steep
to use safely during the course of the day
with tidal movements. Some examples of
ports with a large tidal range (but not an
exhaustive list) are La Coruña, Le Havre,
Lisbon, Zeebrugge, Canary Island ports,
Hamburg, Boston, Halifax, Portland, Québec,
Darwin and San Francisco. At ports where
it is not possible to use the ship’s brow, all
access to shore will be by a narrow stepped
gangway that pivots to take account of the
tide, known as the accommodation ladder.
When the accommodation ladder is in use,
you will need some independent mobility in
order to walk down the gangway. Each of our
ships carries a wheelchair ‘stair climbing’
machine which, where appropriate, may be
used to allowwheelchair users to go ashore
provided they transfer between their own
wheelchair and the wheelchair that is fitted
to the stair climber at the top and bottomof
the accommodation ladder. The stair climber
cannot be used with electric wheelchairs –
these will need to be taken ashore separately.
For further information about travelling
with disabilities, please contact our
specialist Disability team on 0843 374 0000
(Monday-Friday 9am-5.00pm) or by email at
Can I change my holiday
after booking?
Please see Booking Conditions clauses
12-17 and clause 38 on pages 188-191.
