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Frequently asked questions
Will I be able to attend
religious services?
A Catholic Priest will be permanently on
board Queen Mary 2 and on board
Queen Elizabeth and Queen Victoria during
major religious holidays. A Rabbi will
also be on board during major religious
holidays. Non-denominational services are
conducted at sea. During cruises coinciding
with a major religious holiday, ecumenical
clergy will be aboard to conduct services.
How can I keep in touch
with people?
All staterooms have direct-dial telephones.
You can send emails from the computer
rooms and, where available, through
wireless communications. Fax facilities are
also available. Our ships are equipped with
an advanced wireless network which allows
passengers to use their mobile phones
when the ship is at sea. This international
roaming service is enabled by and charged
via your home operator who can also provide
you with exact rates. You can then use your
phone as you would at home.
What is the smoking policy
on board?
The safety, comfort and enjoyment of all our
passengers has always been a key concern
at Cunard. With this in mind, as a direct
result of the feedback we have received
from our passengers, we have amended
our policy with regard to smoking on board
Cunard ships as shown below:
General
Smoking is not permitted in staterooms,
on balconies or in public areas (with the
exception of Churchill’s Cigar Lounge, which
is reserved for cigar and pipe smokers only).
Electronic cigarettes, including those which
do not emit smoke, are not permitted in
public areas but can be used in staterooms,
on balconies and in the designated areas of
the open deck. This policy is for the safety
and comfort of all passengers and means
that all will be able to enjoy the use of all
areas of the ship and their private balconies,
without the effect of drifting smoke.
Queen Victoria and Queen Elizabeth
Smoking is permitted on board only in
designated areas of the starboard side of
the open areas of Decks 3 and 10.
Queen Mary 2
Smoking is permitted on board only in
designated areas of the open deck on the
aft of Deck 7, the starboard aft side of Deck
8 and the inside of G32 (nightclub) and on
Deck 3L on the port side upper level from
6pm each evening or when the weather is
inclement.
Do you use security cameras
on board?
Cunard may operate closed circuit television
(CCTV) in certain areas on board the ship
during your cruise.
What happens if I am unwell?
Each ship has a Medical Centre on board,
supported by fully qualified doctors. We
are proud to be able to say that all of our
medical centres are the first and only
facilities in the industry to be accredited
by the prestigious United Kingdom
Health Quality Services and certified to
ISO9001:2000. Although we hope none of
our passengers become ill, please note
that medical and repatriation expenses in
countries such as the United States can be
substantial and this is why we insist upon
all passengers having valid insurance to
cover them for such costs. If you happen to
be taken ill whilst cruising with us and your
condition were so serious that we needed to
get you to shore, you would be placed into
the care of our port agents and a member
of our team ashore would stay in contact
with you and provide support if required.
Please note, however, that all medical
services on board are charged for, and that
it is a condition of the contract that you have
travel insurance to cover you for medical
costs you may incur (please see pages 178,
185 and 189).
How do I settle my final bill
on board?
If you have a credit card registered all you
need to do is to check your final statement
on the morning of disembarkation. If you
are happy with your account you need take
no further action. The final amount will be
settled to your registered credit card.
If you choose to settle your account with
cash and you have a credit card registered
you should call at the Purser’s Office no later
than 6.00pm the day prior to disembarkation.
Cash cannot be refunded to a credit card
therefore failure to remove your credit card
will result in a cash balance on your account
on the morning of disembarkation. You will
then need to call at the Purser’s Office to
collect this cash credit.
For those passengers who are travelling on
a World Voyage your account will be settled
several times during your stay on board.
For passengers who travel on two or more
consecutive cruises, your account will be
settled at the end of each cruise. These
settlement dates will be advised when
you are on board.
You may choose to settle your account with
cash; however a credit card should still be
registered. If using cash the account must
be kept in credit at all times.
In order to comply with money laundering
regulations we are unable to accept
cash transfers to the ship either prior to
embarkation or whilst on board.
Please note we do not accept personal
cheques, travellers cheques or pre-paid
credit cards on board. We are also unable
to accept €500 notes at any time, this
includes at the Casino.
Can I enquire about future cruises
whilst on board?
With our fleet of three ships sailing around
the globe, we have many exciting cruise
options to choose from.
With in-depth fleet and product knowledge,
up to the minute fares and immediate
stateroom availability information, our
Voyage Sales Specialists can make booking
your next Cunard cruise as easy as possible.
Passengers can even book through their
current travel agent on board or directly
with Cunard. Please see your Voyage Sales
Specialist for more information and for
full details of the benefits available for
passengers who book whilst on board.
What children’s programmes
do you offer?
On all ships we offer a children’s programme
exclusively for younger passengers aged
2-17 years. Parents may drop their children
off in the children’s facilities to be cared
for by our Youth Team, who have extensive
experience of planning and facilitating
activities for 2-17 year olds, as well as
holding an enhanced DBS check. Children
aged between sixmonths and 2 years are
welcome to use the children’s facilities, when
available, provided they are accompanied by
a parent/guardian at all times.
Our ships are excellent family destinations,
because we offer a range of entertainment
and activities for children, all of which is
tailored to suit specific age groups. Our
children’s clubs – The Play Zone, The Zone
and The Teen Zone – are complimentary
and offer the peace of mind of knowing that
your children are well looked after and can
socialise with other young people.
