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Booking your cruise
8. Mobility
If you are planning to bring a wheelchair
or any other specialist equipment on
board with you, or if you have any personal
requirements, it is essential that you let
us know at the time of booking. Please see
page 180 for more information.
9. Special occasions
For our Renewal of Vows, Weddings At
Sea and Commitment Ceremony
programmes please visit our website
cunard.co.uk/weddings.
For details of our gift collection please go to
cunard.co.uk/gifts.
10. Hotel options, flight upgrades
and land programmes
For details of hotel options, please refer to:
New York Hotels
pages 40-41
European Hotels
pages 60-62, 89
International Hotels pages 150-157
Please make sure you know your arrival date
at the hotel, the number of nights you want
to stay and your chosen class of service.
For flight upgrade fares and information,
please see pages 158-159 and 176-177.
Deposit.
Once you’re happy with your accommodation
and fare, we’ll give you a booking reference
number. We will then ask you to pay a
deposit of 15% per person. For bookings
made within 90 days of departure we will ask
you to pay the full fare amount.
After you book.
Cunard must receive the balance of your
fare no later than 90 days before departure.
If you are booking through a travel agent
they may request payment of the balance
in advance of this date in order to ensure
that your monies reach us by the balance
due date. If it is not received by Cunard by
the due date we reserve the right to end
the contract between us and re-sell the
accommodation held for you, which will also
result in the forfeiture of your deposit.
Your final balance can be taken from the
credit or debit card used to pay your deposit.
Cunard reserves the right to levy a charge
for payments made to Cunard by credit
card. Passengers will be advised of the rate
of any such charge at the time of making
a payment. If you would prefer to pay by
cheque please send it to:
Accounts Receivables, Cunard Line,
Carnival House, 100 Harbour Parade,
Southampton, SO15 1ST.
Here’s what happens after you’ve made
your reservation:
• We’ll send you a confirmation detailing the
amount received, the balance outstanding
and the due date for payment in full.
• All passengers are required to supply
Cunard with mandatory information
required by immigration authorities and
final documents cannot be released until
this information has been received. Please
complete these details online by visiting
cunard.co.uk – simply select Voyage
Personaliser then enter the required
information. If you are unable to access the
internet please either contact your travel
agent or Cunard for assistance.
• Around 35 days prior to your departure
date, e-tickets for your cruise will be
available via your Voyage Personaliser at
cunard.co.uk.
Your financial protection.
The fly-cruises in this brochure are
financially protected by the ATOL scheme.
Our ATOL number is 6294. When you
pay you will be supplied with an ATOL
Certificate. Please ask for it and check to
ensure that everything you booked (flights,
hotels and other services) is listed on it.
ATOL protection does not apply to all holiday
and travel services listed in this brochure.
All non-fly cruises sold in the UK are
protected by ABTA. Please ask us to confirm
what protection may apply to your booking.
If you do not receive an ATOL Certificate then
the booking will not be ATOL protected.
If you do receive an ATOL Certificate but all
the parts of your trip are not listed on it,
those parts will not be ATOL protected.
Please see our booking conditions for further
information, or for more information about
financial protection and the ATOL Certificate
please go to: atol.org.uk/ATOLCertificate.
ABTA.
Cunard is a Member of ABTA (number
V8764). When you book with an ABTA
Member you can expect high service
standards, fair terms of trading and
accurate information. ABTA’s strict joining
criteria for Members, code of conduct,
customer helpline and complaints
resolution scheme are all there to give you
confidence and peace of mind when booking
your travel arrangements.
For more information contact ABTA at
30 Park Street, London SE1 9EQ,
call 020 3117 0500 or visit abta.com.
Data protection.
Cunard is a trading name of
Carnival plc. Personal information you
provide to us in connection with your
booking will be processed by Carnival plc in
accordance with our Data Protection Policy
set out in the Booking Conditions and for
marketing purposes as set out below.
Carnival plc and other Carnival group
companies (including those in the US)
may wish to contact you with information
and offers from Cunard and other Carnival
group cruise brands or for market research
purposes.
If you prefer not to be contacted please
contact us at:
Customer Data Department, Cunard,
Carnival House, 100 Harbour Parade,
Southampton, SO15 1ST.
