181
Visit cunard.co.uk | Call 0843 374 0000 | Contact your travel agent
Frequently asked questions
Joining and leaving
your ship.
How do I join my cruise?
You can make your own way to the port
or airport. Alternatively, why not take
advantage of our Cruise Connections,
with its comprehensive range of air and
chauffeur services. To find out more,
please see pages 159-160.
How much luggage can I bring?
On cruises sailing and returning to
Southampton, you can bring as many
bags as you can comfortably fit into your
stateroom. Please attach a Cunard issued
luggage label to each item of luggage as
they are essential for quick delivery to your
stateroom. Please bear in mind when you
are packing that the weight of an individual
piece of luggage must not exceed 23kg
to ensure safe handling. If an individual
piece of luggage exceeds 23kg you will be
delayed at embarkation and may be asked
to remove items or re-pack your bags. You
may also find that your luggage is delayed
at disembarkation if your any of your bags
exceed this limit.
On cruises involving flights, baggage
allowances vary by airline and destination,
but are generally between 20kg and 23kg
per person. Details will be available on your
Voyage Personaliser at cunard.co.uk.
If I wish to stay in Southampton
the night before or after my cruise,
can you suggest a hotel?
Yes. We have negotiated special rates
on your behalf at the Hilton Hotel in
Southampton. You’ll find details on
cunard.co.uk.
Can you suggest a hotel near
Heathrow or Gatwick airport?
Yes. We have also negotiated special rates
on your behalf at the Renaissance Hotel
at London Heathrow airport and the
Hilton Hotel at London Gatwick airport.
You’ll find the details on cunard.co.uk.
If sailing from Southampton, at
what time do I have to check in?
To ensure a relaxed start to your cruise we
operate a staggered check in schedule. Your
embarkation time will be advised around
40 days prior to departure on your e-ticket.
Cunard Grills passengers and Cunard
Diamond and PlatinumWorld Club members
will receive priority check-in.
What happens to my luggage
in Southampton?
When you arrive at the terminal, your
luggage will be collected by a porter,
screened by security and delivered directly
to your stateroom for your convenience.
What time does the ship depart
from Southampton?
The ship will generally leave Southampton
at around 4.30pm, although this may
change depending on how many ships are in
Southampton on the day same and for other
operational reasons. Your embarkation
time will be shown on your e-ticket. All
passengers must be on board no later
than an hour before departure.
What time does the ship arrive
in Southampton?
The shipwill generally arrive into Southampton
at around 6.30am. Passenger disembarkation
usually takes place between 8.00am-11.00am,
subject to operational approval.
Where does the ship depart from
in New York?
Cunard uses both Brooklyn and Manhattan
Cruise Terminals, so please ensure that you
check your documents for confirmation of
which terminal you will be departing from.
Passengers arriving by private car should
drop off luggage and passengers at the
terminal curb side before proceeding to
either the on-site or off-site parking.
Upon entering the terminal, passengers
will be directed towards the security,
passenger screening and check-in area.
Can I send my luggage in advance?
Yes you can*. No more lifting suitcases,
luggage check-ins, or the hassle of baggage
claims and customs clearance. With just one
call, Cunard’s exclusive White Star Luggage
Service can handle the rest. We’ll pick your
luggage up at home and have it waiting
for you in your stateroom. And we’ll ship it
right to your front door at the end of your
cruise. You can even add it to your pre- or
post-cruise extension for hands free travel!
For more information call 0800 051 6414
(between 2-9pm). Alternatively please
e-mail:
.
*not available in all ports of call
What about flight details?
We may not know exact details of your
flights at the time of going to press or at the
time of booking. However, your flights will be
on scheduled flights or recognised charter
airlines (operated under Cunard’s CAA ATOL
Licence number 6294). Please see pages
176-177 for details. Once your flights have
been confirmed you will be able to view the
details on your Voyage Personaliser at
cunard.co.uk.
What happens to my luggage
at the end of the cruise?
On your final night on board, you will be
asked to pack your luggage and leave it
outside your stateroom. We recommend
that you do not pack valuables, fragile
items and medication.
On the morning of disembarkation, after
you have come through Customs, your
luggage will be waiting in the cruise terminal
for you to identify and reclaim. In the
terminal, your luggage will be arranged in
the luggage reclaim area according to the
colour coded labels, which will be provided
to you prior to disembarkation. As many
bags are similar in appearance, please
check each luggage label to ensure you
are claiming your own luggage.
After retrieving your luggage and exiting
the terminal building, you will be directed
to awaiting coaches, taxis/executive cars
and car parking. Passengers with cars may
first retrieve their car and then pick-up
luggage and fellow travellers. If you have
purchased a Cunard ship-to-airport
transfer or hotel stay, you will be directed
by uniformed Cunard representatives to the
transfer departure point. If your friends or
relations are meeting you at the terminal,
please be advised that disembarkation
may take up to four hours after the
scheduled arrival of the ship in order to
clear immigration and customs formalities.
Disembarkation generally takes place
between 8.00am-11.00am.
For Fly-Cruises, luggage will be taken
from outside your stateroom to the cruise
terminal, where you will need to reclaim it
and take it through Customs. It will then
be taken to the airport via the transfer
coach. You will need to collect your
luggage from the coach at the airport
and check-in as normal.
