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Booking Conditions
191
emergency use only. For the safety of the ship and all passengers on board, all wheelchairs and
other aids to mobility must be stored in the Passenger’s cabin when they are not being used and
in order to ensure that this is possible, and to so ensure the safety of the ship and all passengers
on board, P&O Cruises reserves the right to require that Passengers who use wheelchairs book
a specified category of cabin. Further information is contained in the P&O Cruises brochure
and website. P&O Cruises reserves the right to refuse passage to any Passenger who has failed
to notify P&O Cruises of their requirement for special treatment or assistance or of reduced
mobility or Disabilities (including the requirement to use a wheelchair). The cost for loss or
damage to mobility equipment caused by the fault or neglect of P&O Cruises or a shipping
incident is subject to P&O Cruises absolute discretion to either repair or replace the equipment.
Except where P&O Cruises agrees otherwise and in writing at the time of booking Passengers are
restricted to having on board the ship, two pieces of mobility or other medical equipment with a
combined value not exceeding £2,250 per cabin.
22.
P&O Cruises and/or the relevant port authorities shall be entitled to administer a Public
Health Questionnaire at any time. All Passengers agree to complete the pre-boarding
questionnaire and to supply accurate information regarding any symptoms of illness including
but not limited to gastro-intestinal illness. In the interests of health and safety P&O Cruises may
deny boarding to any Passenger who has symptoms of any viral or bacterial illness including
but not limited to Norovirus. Refusal by a Passenger to complete the relevant pre-boarding
questionnaire may in itself result in denied boarding. All cases of denied boarding will be treated
as a cancellation attracting 100% cancellation charges in accordance with clause 38.
23.
In the event that any viral and/or bacterial illness is diagnosed whilst a Passenger is on board
that Passenger may be required to remain in his or her cabin for reasons of health and safety. In
the event that any Passenger refuses to remain in their cabin during the period recommended
by the ship’s doctor then that Passenger may for reasons of health and safety be disembarked by
P&O Cruises without any further liability.
24.
In order to ensure that Passengers are carried in accordance with applicable safety
requirements Passengers are required to notify P&O Cruises at the time of booking:
(i) of their specific needs with regard to accommodation, seating or services required and/or
whether they need to bring any specific medical equipment on board;
(ii) of the nature of any assistance required from P&O Cruises or any terminal operator;
(iii) if the Passenger wishes to bring a recognised assistance dog on board the ship.
Assistance dogs are subject to national regulations. There is also a limit to the number of dogs
which can be carried on board. It is therefore imperative that the requirement is notified at the
time of booking.
(iv) of any other assistance which is required on board.
Please note that the medical facilities on board P&O Cruises ships are NOT equipped to perform
dialysis. The shipboard doctors are not trained to provide dialysis treatments but are able to
assist in emergency situations. It is the responsibility of the Passenger to provide all dialysis
equipment and treatment. This includes antibiotics. A risk assessment shall be carried out at the
time of booking to ensure that the Passenger can be carried safely and in accordance with
applicable laws. The electrical supply on board P&O Cruises ships varies but may not be the same
as the standard electrical supply in the UK. Passengers should contact P&O Cruises for specific
details. It is important that any Passenger who will be bringing electrical medical equipment on
board the ship contacts the manufacturer or supplier to ensure that the equipment is safe to use
on board the ship. In relation to medical equipment there are limited storage facilities on board.
It is the responsibility of the Passenger to arrange delivery of all medical equipment to the ship
prior to departure. The requirement for Passengers to notify P&O Cruises prior to booking if they
need to have medical equipment on board is to ensure that the medical equipment can be
carried and/or carried safely. There are restrictions on the number of oxygen cylinders which can
be carried in cabins. The ship’s medical centre cannot refill or supply oxygen cylinders. It is the
Passenger’s responsibility to ensure that all medical equipment is in good working order and for
arranging enough equipment and supplies for the duration of the Package. The ship does not
carry any replacement equipment and access to shore side care and equipment may be difficult
and expensive. Passengers must be able to operate all medical equipment. If there are any
particular medical conditions which require supervision then such supervision must be organised
by the Passenger and at the Passenger’s expense. The ships do not provide one-to-one or other
carers for physical or psychiatric or other conditions. The ships do not offer respite services.
Passengers must note that not all medical equipment can be carried or used on board aircraft.
Passengers must check with the airline prior to carriage.
PREGNANCY
25.
P&O Cruises recommends that women who are less than 12 weeks pregnant should seek
medical advice prior to travel.
26.
P&O Cruises does not have on board its ships adequate medical facilities for childbirth.
Accordingly for reasons of health and safety P&O Cruises regrets that it cannot carry Passengers
who will have entered their 24th week of pregnancy or beyond at any point during their
Package. All pregnant women are required to produce a doctor’s or midwife’s letter stating that
mother and baby are in good health, fit to travel taking into account the proposed itinerary and
that the pregnancy is not high-risk. The letter must also include the estimated date of delivery
(EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed).
P&O Cruises cannot accept a booking or subsequently carry a Passenger unless they comply with
the requirements of this clause. In the case of a booking by or on behalf of a pregnant Passenger
made before it could reasonably have been known that the Passenger would not be able to
join the Package by reason of the Passenger entering their 24th week of pregnancy or beyond
at any point in their Package, P&O Cruises will refund in full the price paid by or on behalf of
that Passenger and the price paid by any accompanying Passenger, provided that the pregnant
Passenger notified P&O Cruises as soon as reasonably practicable upon becoming aware that
she would not be able to join the Package, but shall otherwise have no liability whatsoever.
P&O Cruises expressly reserves the right to refuse passage on board to any Passenger who
appears to be in an advanced state of pregnancy and P&O Cruises shall have no liability
whatsoever in respect of either such refusal and/or the carriage of any such Passenger.
27.
Pregnant Passengers are referred to clauses 29–31 headed “Medical Treatment” for
information regarding the medical facilities on board.
28.
The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment
and no responsibility is accepted by P&O Cruises in respect of the inability to provide such
services or equipment.
MEDICAL TREATMENT
29.
The Passenger acknowledges that whilst there is a qualified doctor on board it is the
Passenger’s obligation and responsibility to seek medical assistance if necessary during the Cruise.
30.
The ship’s doctor is not a specialist and the ship’s medical centre is not required to be and
is not equipped to the same standards as a land based hospital. The ship’s medical centre is not
designed for the provision of extensive or continuing treatment. The ship carries medical supplies and
equipment in accordance with the requirements of its flag state. Neither P&O Cruises nor the ship’s
doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a
result. Charges will apply for services and medications dispensed by the ship’s medical centre.
31.
In the event of illness or injury a Passenger may have to be landed ashore for medical
treatment. No representations are made regarding the quality of medical treatment at any
port of call or at the place at which the Passenger is landed. Medical facilities do vary from port
to port and no representations or warranties are made in relation to the standard of medical
treatment provided by the various hospitals and/or clinics.
INSURANCE
32.
It is a condition of the Contract that every Passenger must have full and valid medical
insurance which includes cover for pre-existing medical conditions worldwide, or as a minimum,
in the countries that the Passenger is due to visit and which must remain in force for the
entire duration of the Package. The insurance policy must, as a minimum, include medical
and repatriation coverage for not less than £2 million and must include cover for the cost of
emergency evacuations from the ship, including but not limited to, evacuations by helicopter.
33.
Wherever possible, P&O Cruises will offer general assistance to any Passenger who suffers
illness, personal injury or death during the period of the Package, whether or not arising from an
activity forming part of the Package and whether or not the result of fault by any party.
34.
Any cost or expense which is reasonably incurred by P&O Cruises for or on behalf of the
Passenger in respect of any form of medical, dental or similar treatment, hotel, transportation,
repatriation or any other expense shall be repayable by the Passenger to P&O Cruises, whether
or not such sum is covered by the Passenger’s travel insurance. P&O Cruises reserves the right to
take any action that it considers appropriate to recover any such cost or expense.
PRICES AND EXTRAS
35.
All prices are based on costs and exchange rates as at 1 March 2015. P&O Cruises reserves
the right to vary particulars and prices shown in the brochure after the date of publication.
Prices, discounts, supplements and special offers advertised in the brochure or elsewhere may
be withdrawn or changed. Prices may go up or down. Passengers should contact their travel
agent for up to date prices and charges before booking, or call us on 0845 3554444, or visit our
website: pocruises.com. P&O Cruises reserves the right to levy a charge for payments made to
P&O Cruises by credit card. The Passenger will be advised of the rate of any such charge at the
time of making a payment.
36.
The price of your Package can be varied due to changes in transportation costs such as
fuel, scheduled air fares and other airline cost changes which are part of the contract between
the airline (and their agents) and P&O Cruises, government action such as changes in VAT or
any other government imposed changes and currency changes in relation to an exchange rate
variation. In the case of any small variation, an amount equivalent to 2 per cent of the price of
your travel arrangements, which excludes insurance premiums and any amendment charges,
will be absorbed for increases but not retained from refunds. For larger variations this 2 per
cent will still be absorbed for increases but not retained from refunds. In either case there will
be an administration charge of £1 per Passenger, together with an amount to cover agents’
commission. If this means the Passenger has to pay an increase of more than 10 per cent of
the price of the Package, the Passenger may cancel the Contract and receive a full refund of
all monies paid, except for any amendment charges or insurance premiums. No consequential
costs or expenses or loss of profits will be payable. P&O Cruises will consider an appropriate
refund of insurance premiums paid if the Passenger can show that he/she was unable to transfer
or re-use the policy. Should the Passenger decide to cancel for this reason, the Passenger
must exercise his right to do so within 14 days from the issue date printed on the final invoice.
Alternatively, the Passenger can accept an offer of an alternative Package if P&O Cruises is able
to provide an alternative and transfer payment made in respect of the original Package to the
alternative Package. If the cost of the alternative Package is less than the original Package the
difference in price will be refundable. Please note that travel arrangements are not always
purchased in local currency and some apparent changes have no impact on the price of your
Package due to contractual and other protection in place.
37.
All accounts for on board services and goods and for shore excursions must be settled in full
before the Passenger leaves the ship. In the event that a Passenger fails to settle his on board
account at or before the completion of the Cruise, P&O Cruises reserves the right to charge
interest on the outstanding sums until the date of actual payment and shall be entitled to make
a reasonable administration charge for the subsequent collection of such sum due in addition to
any costs of legal process. P&O Cruises also reserves the right to cancel any future bookings that
the Passenger may have and to set off any sums owed to P&O Cruises by the Passenger against
any sums due to the Passenger from P&O Cruises, without prejudice to any other remedies
P&O Cruises may have under these Conditions or otherwise.
CANCELLATION BY THE PASSENGER
38.
The Passenger may cancel the Contract at any time prior to the commencement of
the Package via their travel agent or, for Passengers who have booked direct, by calling our
Reservations Department, but in that event P&O Cruises shall be entitled to levy a cancellation
charge as a percentage of the price paid in accordance with the following scales.
P&O Cruises Select Price and Early Saver:
Saver:
39.
It may be possible for the Passenger to re-claim these cancellation charges (less any
applicable excess) under the terms of the Passenger’s insurance policy. Claims should be
submitted to the appropriate insurer. After departure, if the Passenger disembarks whether
by reason of sickness or any other reason the Passenger will not be entitled to a refund of a
proportion of the Package not used.
Period before departure within which written
notice of cancellation is received by P&O Cruises
Cancellation charges
(percentage of price)
From the date of booking until 91 days before departure
Deposit
90 to 57 days
50%
56 to 42 days
60%
41 to 16 days
75%
15 to 6 days
90%
Less than 6 days before departure or failure to embark.
For fly-cruises, departure day is the date of the flight departure.
100%
Period before departure within which written
notice of cancellation is received by P&O Cruises
Cancellation charges
(percentage of price)
From the date of booking until departure,
including failure to embark.
100%
