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A-Z of cruising
183
passengers suffering from a contagious disease
(for example measles, chickenpox etc.). In order
to ensure the safety of the passenger, the
ship and all others on board, passengers who
normally require assistance in the activities of
daily living must be accompanied by a fit and
able-bodied travelling companion. For your
own safety and wellbeing, you must be fit and
healthy to travel with us and to undertake all
associated flights and tours.
If your health condition as declared at the time of
booking changes, you must inform P&O Cruises
immediately. If, in our opinion, you have failed
to inform us of any condition which we consider
may be harmful either to yourself or any other
passenger during the course of your holiday
we shall refuse boarding. In addition, failure to
disclose any medical conditions to your insurer
may result in your insurance being invalidated.
Travelling while pregnant
We regret that we cannot carry passengers who
have entered their 24th week of pregnancy, or
beyond, at any point in their cruise. All pregnant
women are required to produce a doctor’s
or midwife’s letter stating that mother and
baby are in good health, fit to travel and the
pregnancy is not high-risk. The letter must also
include the estimated date of delivery (EDD)
calculated from both Last Menstrual Period
(LMP) and ultrasound (if performed).
On board medical centres
In the unlikely event that you or your travelling
companions require emergency medical
assistance, all our ships have well-equipped
medical centres on board, supported by
qualified doctors. All of our medical centres
hold the distinction of being the first and only
facilities in the industry to be accredited by
the prestigious United Kingdom Health Quality
Services and certified to ISO9001:2000.
Destination safety
The Foreign and Commonwealth Office Travel
Advice Unit may have issued information about
your holiday destination. You are advised to
check this information on the internet under
the address:
,
or by telephone on 020 7238 4503/4504.
Alternatively, you can contact the ABTA
Information Department on 0901 2015050
(calls are charged at 50p per minute).
Insurance
It is a condition of the contract that
you obtain travel insurance to cover the
risk of your needing medical care on board or
in a foreign country. We have a relationship with
Holiday Extras who can offer comprehensive
travel insurance covering our requirements.
You’ll find further details on page 194 and you
can obtain a quote and full terms and conditions
from
or
by calling 0800 316 3061. Although we hope
none of our passengers become ill, medical and
repatriation expenses can be substantial and this
is why we insist upon all passengers having valid
insurance to cover them for such costs.
Your insurance must include cover for all
pre-existing medical conditions and must cover
emergency evacuations from the ship, shore
hospital medical costs, and repatriation costs.
It should have a limit of not less than £2 million.
If you choose a different insurer you will need
to ensure the policy covers you on a worldwide
basis, or at least in all of the countries that you
will be visiting, for all medical costs you may
incur due to pre-existing conditions or otherwise,
as set out above. Since cancellation charges
apply, it is sensible to ensure your insurance
covers you from the time of booking.
Luggage & laundry
Sailings from Southampton
You can bring as many bags as you can comfortably
fit into your cabin, but each item of luggage should
weigh no more than 23kg for safety and handling
purposes. If an item exceeds 23kg at embarkation
you will be recalled to the terminal and asked to
remove items or repack your bags. Your baggage
may also be delayed at disembarkation if you
exceed this limit. You may also wish to use our
luggage courier service – see below for details.
Suit carriers
We would suggest you carry on your suit carrier
to avoid any accidental damage during the
loading process along conveyor belts where
straps, handles or the bag itself may get caught
and tear. Suit/dress carriers form part of your
flight luggage allowance where applicable.
Coach transfers
Cruise Connect restrict passengers to a luggage
allowance of two ‘medium’ cases weighing no
more than 23kg per piece plus one item of hand
luggage per person. For further details, visit
your Cruise Personaliser, contact Cruise
Connect directly on 0843 374 2246 or
visit
Fly-cruises
On fly-cruises, both the charter and scheduled
flight luggage restrictions vary, but are usually
between 20kg and 23kg per person. Please
visit your Cruise Personaliser at pocruises.com
and confirm with your air carrier for confirmed
baggage allowances. Please note that if your
airline allowance is greater than 23kg, we ask
that no individual item of luggage weigh more
than 23kg, in order to be safely handled by the
ship’s crew.
Luggage courier service
For convenience, you may wish to arrange to
have your luggage sent to the ship if you are
departing from Southampton. The Baggage
Handling Company offers a convenient service
collecting your luggage from your home and
transporting it to the port up to 96 hours
before your cruise departs, so you don’t have
to worry about your luggage until you reach
your cabin. Safely sealed and stored in a secure
facility before departure, the service guarantees
complete peace of mind over the security
of your luggage once in the possession of
The Baggage Handling Company. On return
from your holiday, you will be met by a
representative in the terminal, who will reseal
your luggage and return it to you on the date
agreed. The service is available from £36
per bag each way, dependent on location.
To find out more or to book this service
visit
or call the P&O Cruises customer line
on 0844 8094661.
Laundry
Self-service launderettes with washers, dryers and
ironing stations are available on all our ships for
passengers to use free of charge, however you
will need to supply your own detergent (available
to purchase on board or bring your own).
Mobility & disabilities
Travelling on board
This section relates to all matters involving
mobility, disabilities and wheelchair and mobility
scooter use; sensory and auditory disabilities
including blind and/or deaf persons; and any
other disability which may affect your enjoyment
of a holiday with us. Before making a booking,
please familiarise yourself with clauses 18–24
of the Booking Conditions in this brochure (see
page 190-191). All passengers requiring specific
assistance, facilities or equipment on board or
wishing to bring such equipment on board, must
advise P&O Cruises at the time of booking, or as
soon as the need is known, and are required to
complete a questionnaire after booking, to
ensure we have all the information we need to
cater adequately for your requirements.
If you need to bring a wheelchair or mobility
scooter on board with you, it is essential that you
let us know at the time of booking or as soon as
the need is known. Any passengers requiring the
use of a wheelchair, mobility scooter, or other
aids to mobility must provide their own. For the
safety of the ship and everyone on board, all
wheelchairs, scooters and other aids to mobility
must be stored inside your cabin when not
in use. Failure to comply with this important
safety rule may mean you are disembarked and
refused future travel. Part time wheelchair users
travelling in non wheelchair accessible cabins
must bring a collapsible wheelchair to ensure it
can safely fit through their cabin door and be
accommodated in their cabin.
